Last updated: 17th June 2026
Ebenezer Operation Exodus Israel respects your privacy and is committed to handling your personal information carefully, securely, and transparently.
This privacy statement explains how we collect and use personal information provided through our online forms, including event registration forms, tour registration forms, volunteer forms, accommodation enquiries, donation-related forms, and other ministry-related contact forms.
1. Who we are
Ebenezer Operation Exodus Israel is involved in assisting and supporting Aliyah-related work in Israel, including practical support, accommodation, tours, events, volunteering, donor communication, and related ministry activities.
For questions about this privacy statement or how your information is handled, please contact us at:
Email: coordinator@ebenezer.org.il
2. What information we collect
Depending on the form you complete, we may collect information such as:
- Your name and contact details
- Email address and telephone number
- Country of residence
- Details relating to an event, tour, visit, accommodation request, volunteer application, or donation
- Travel information, where needed for tour or visit logistics
- Emergency contact details, where needed
- Dietary, mobility, medical, or other practical information where this is necessary for your safety and participation
- Payment or donation references, where relevant
We only ask for information that is needed for the purpose of the form you are completing.
3. Why we use your information
We use the information you provide for the purpose for which it was collected. This may include:
- Managing registrations for tours, events, visits, or accommodation
- Communicating with you about your enquiry, registration, visit, donation, or application
- Making practical arrangements, including transport, accommodation, meals, scheduling, and group coordination
- Providing information to tour leaders, staff, or volunteers who need it in order to serve you
- Processing donations, payments, receipts, or related administration
- Responding to pastoral, practical, or ministry-related enquiries
- Meeting legal, accounting, insurance, safeguarding, or administrative requirements
For tour participants, please note that you are responsible for arranging your own flights and travel insurance unless we have clearly stated otherwise. Any travel details you provide will be used only to help coordinate relevant tour logistics.
4. Who we may share your information with
We do not sell your personal information.
We may share relevant information only where necessary, such as with:
- Ebenezer Operation Exodus Israel staff, leaders, volunteers, or authorised representatives
- Tour leaders or registration coordinators
- Accommodation, transport, or logistics providers
- Partner organisations involved in a specific event, tour, or practical arrangement
- Payment, donation, accounting, or receipt-processing providers
- IT and cloud service providers used to operate our systems
- Emergency, medical, insurance, or legal contacts where necessary
- Authorities or regulators where required by law
We only share the information that is necessary for the relevant purpose.
5. How we store and protect your information
We take reasonable steps to protect the personal information we hold. Information may be stored in secure systems such as Microsoft 365, Microsoft Forms, SharePoint, Excel, Dataverse, email, accounting systems, donor systems, or other ministry administration tools.
Access to personal information is limited to those who need it for ministry, administrative, financial, legal, or practical purposes.
6. How long we keep your information
We keep personal information only for as long as necessary for the purpose for which it was collected, including any legal, accounting, insurance, safeguarding, or reporting requirements.
For example, event or tour registration information may be kept for a reasonable period after the event for administration, follow-up, financial records, and safeguarding purposes. Donation and payment information may need to be kept for longer in line with accounting and legal requirements.
When information is no longer needed, we will take reasonable steps to delete it or anonymise it.
7. Your rights
Depending on applicable law, you may have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Ask us to delete information where we no longer need it
- Object to or restrict certain uses of your information
- Withdraw consent where we are relying on your consent
- Ask questions about how your information is used
To make a request, please contact us using the details above.
8. Forms and consent
By completing one of our forms, you agree that the information you provide may be used for the purpose described in that form and in this privacy statement.
Some forms may include a required consent question confirming that you have read this privacy statement and agree to your information being used for the relevant purpose.
9. Updates to this privacy statement
We may update this privacy statement from time to time. The latest version will be available on this page.
